![]() ![]() You may also wish to refer to the DPF information Booklet which is available at. The previous Customer Service Exercise (summarised above) applied to the following vehicles: Vehicle modelĬustomers with potentially affected vehicles were contacted by letter using available details.Īs always, if our customers have any concerns with or questions about their DPF, we encourage them to please contact their closest/preferred Toyota Dealer or the Guest Experience Centre. I’m scheduled to pick up my new Prado/Fortuner/HiLux, but I’m concerned it is affected by the DPF issue? To find out the first delivery date of your vehicle, you can refer to your service logbook or contact your closest/preferred Toyota Dealer.ĥ. The first delivery date is the date on which the vehicle was first registered in a motor vehicle register in a state or territory within Australia. What is the first delivery date and where can I find my vehicle’s first delivery date? ![]() The rights under this warranty period for the DPF system are in addition to your rights under the Australian Consumer Law.Ĥ. The odometer reading or the mileage of your vehicle during this 10-year period does not affect your warranty coverage. The DPF system warranty period of 10 years starts from the first delivery date of the vehicle when new. What is meant by ‘no limitation on kilometres’ if my extended warranty is for 10 years? You may also wish to refer to the DPF information Booklet is available at. This includes an all new DPF system fitted as standard to these vehicles.Īs always, if our customers have any concerns or questions with their DPF, we encourage them to please contact their closest/preferred Toyota Dealer or the Guest Experience Centre. ![]() As part of Toyota’s commitment to continuous improvement, further improvements to the DPF system have been made to all diesel Prado, HiLux and Fortuner vehicles produced from onwards.Enhancements were made to the DPF system in Prado, HiLux and Fortuner diesel vehicles produced from June 2018 onwards.Accordingly, our customers still have rights under the ACL even if their vehicle is not eligible for the extended warranty.įor other vehicles fitted with a DPF system that do not fall within the production period above, please note that: Importantly, any warranty coverage does not limit our customers’ rights under the Australian Consumer Law (ACL) in any way. Involved customers were notified by letter using available details. This DPF warranty extension was introduced in August 2020. In addition to the CSE, as part of our commitment to ongoing customer satisfaction, we have extended the warranty on the DPF system to 10 years from the first delivery date of the vehicle when new, with no limitation on kilometres for the following vehicles: Vehicle model Replaced the DPF with updated hardware.Īll inspection work and replacement, if required, was completed free of charge to our customers.Reprogrammed the engine control module with the latest level software for the ECU and.This means that, customers with potentially affected vehicles were contacted by letter using available details and were requested to contact their closest/preferred Toyota Dealer. The CSE involved proactively contacting all owners of potentially affected vehicles and giving them the opportunity to present their vehicle at their convenience and have the CSE performed free of charge. Toyota has completed a Customer Service Exercise (CSE) for the DPF issue. What has Toyota done to address the DPF issue? in some cases, as a precautionary measure, a reduction in engine power (‘limp home’ mode).Īs always, if our customers have any concerns or questions with their DPF, we encourage them to please contact their closest/preferred Toyota dealer or the Guest Experience Centre.the Malfunction Indicator Lamp (MIL) in the dashboard instrument cluster may illuminate and/or.substantial white smoke discharged during the DPF regeneration process and/or.How do I know if my vehicle is experiencing a DPF issue? Q & A Information about the DPF issue and Toyota’s actions to support customersġ. ![]()
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